Your Team has not missed a step. I send an email with a irrigation problem at 1:30 PM today (Sunday). I get a call back from Saul Garcia within 15 minutes. He tells me he is just back from Church. He then walks me thought shutting off our irrigation system to stop our leak. Problem solved. He tells me he will have a man out tomorrow to fix the problem. That's service.
Let me know if you need any more recommendations. You have earned it.