The following is from an internal e-mail from our contract administrator to Hugo:
Hugo - - Sherry O. from the Mews just called to pay her invoices - - had GREAT things to say about you! She (and other residents in the Mews) all love working with you, she said you are very personable, thorough - - you write everything down (and get it right) - - these residents think you are doing a great job!!!
Keep up the good work Hugo!!