Lawn & Landscape, December 2009
Three companies divulge how they developed key processes that help their businesses run more efficiently and profitably.
Systems are for big business. Forms, processes, checklists, those are for franchises. Quality control is for manufacturing. Reports are for accountants.
No matter how many employees on your payroll or what your financials looked like last month, if you believe that “organized chaos” and creativity alone will drive your business toward success, it’s time to shift gears.
Businesses without systems react. You want to forecast, measure, set goals and beat them. (And, of course, earn more money while doing all of this.)
“You have to move past the idea that you are great because you work fast and do attractive work,” says Andy Birol, president, Birol Growth Consulting, Cleveland. “Instead, you should encourage a culture that is not about only getting work done on time, but about getting it done efficiently, and the definition of efficiency is effectively matching fixed resources against variable jobs.”
Systems for sales, field operations, administrative duties and accounting ultimately help a business maintain a constant flow of work and, as Birol points out, keep equipment working.
The best area to start building systems is sales, Birol advises, referencing his process for identifying your “best and highest use,” identifying the target market, customers’ needs, and then how to find, keep and grow customers.
Feel overwhelmed? Start with a task that must be completed in your business, and work your way in and out of every step to complete that task. That’s how Blake Crawford, partner in Crawford Landscaping Group, Naples, Fla., built systems for field operations. Once you have the steps on paper, re-examine and edit the process.
“The landscaping industry is becoming more sophisticated every year,” Crawford says, explaining why the green industry is a natural for systems. “It’s a repeatable business. Your contracts are pretty much set in stone.”
Crawford, who spent a decade working in the manufacturing industry, treats his business like a big small company, investing time to create systems (Birol recommends owners spend one-third of their time working on the business), and staying close enough to operations to ensure quality.