“The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.” – Max De Pree
According to Ann McGee-Cooper and Duane Trammell in there paper entitled The Essentials of Servant Leadership: Principles in Practice, servant leaders exhibit five basic practices:
- Listening without judgment
- Being authentic, open and accountable
- Building community and showing appreciation
- Sharing power
- Developing people
Here's an excellent chart comparing the traditional boss model versus the servant leadership model.
With respect to leadership, we at Crawford believe in two core principles: First, everyone is a leader. Second, Servant leadership is THE leadership model at Crawford.