Proverbs 27:23 says this: "Be sure you know the condition of your flocks, give careful attention to your herds."
At Crawford, we stress the importance of Servant Leadership, which must be rooted in genuine care and concern for others. This is the result of actually knowing others and their struggles, both personal and work related.
One might say, "why should I be concerned about what an employee does or experiences when they're not at work?" To which I would answer, "do you care what goes on in your friends life outside of work?"
Any leader can understand that personal matters can effect work performance. But great leaders care enough others to know when their work performance is being effected by personal matters and as a result exercise patience and grace, as well as provide opportunities for them to deal with their personal issue(s). This breads loyalty, and in the end fosters a genuine care for the organization that motivates 110% effort. In the end, it's a win-win.
Here's a short story highlighting my point. As a bonus, it also touches on a Core Value at Crawford - Attitude.
THE THREE STRANDS OF HAIR.
Once a woman woke up in the morning only to realize that she had only three strands of hair left on her head. “ Well”, she said, “ I think I’ll braid my hair today.” She braided her hair and she had a wonderful day.
When she got up the next day and looked in the mirror she notice she had just two strands of hair on her head. She said, “ I think I ll part my hair down the middle today”. She parted her hair in the middle and she had a great day.
The next day she woke up, looked in the mirror and noticed that she had only one hair on her head. “Well,” she said, “Today I’m going to wear my hair in a pony tail.” So she did, and she had a fun day.
The next day she woke up and noticed that there wasn’t a single hair on her head. “Yippie!” she exclaimed. “I don’t have to fix my hair today!”
Attitude is everything. Be kind, Everyone you meet is fighting some kind of battle. Live simply, Love generously, Care deeply, Speak kindly.