Leadership & Building Trust

Building trust is crucial for effective leadership at Crawford Landscaping.  Because we care so much about our employees (reflected in our guiding principle: STEWARDSHIP), we want there to be trust throughout the ranks.  We do not endorse, nor will we tolerate, leadership by intimidation or any other devaluing method.  Central to trust is also INTEGRITY (another guiding principle).  Brian Tracy nails this thought:

"The glue that holds all relationships together--including the relationship between the leader and the led--is trust, and trust is based on integrity." --Brian Tracy

So how does one in leadership build trust?  Here are some great things to remember when leading that build trust:

  • Show people that you care about their needs and don’t expect people to look up to you if you look down on them.
  • A promise should be as binding as a contract.
  • Never sacrifice a long-term relationship for a short-term gain.
  • Give credit where credit is due; you gain more by making others look good than by singing your own praises.
  • The danger of shooting from the hip is hitting yourself in the foot.
  • Take the time to provide the rationale behind your recommendations.
  • Be objective.
  • Stand up for the things that you believe in. 
  • Never ask someone to do something that you’re unwilling to do yourself; think before opening your mouth.
  • Your actions must match your words.
  • Few people will fault you for being tough, if you’re fair.

I think these points are awesome and can be summarized in one sentence: Care about your staff, mean and do what you say, give vs. hog credit, think before speaking, be fair and objective, and never ask someone to do something you yourself would not do.

Being a leader is a huge responsibility and is something we should never take for granted.  Part of never taking leadership for granted is never forgetting those you lead and working hard every day to earn their trust.  Most people will give the extra 10% for someone they respect and trust.  

Source: 15 Trust-Building Practices for Leaders by Frank Sonnenberg  published in SUCCESS Magazine, January 7, 2015; http://www.success.com/article/15-trust-building-practices-for-leaders