Crawford Core Value: Ownership


Taking ownership means you own 100% of all aspects of your job.  Doing what needs to be done because you expect it of yourself as ownership springs from the intrinsic motivation of pride and engagement.  Taking ownership starts with developing a belief or habit of mind that you, as an individual, are accountable for the quality and timeliness of an outcome, even when you’re working with others.  Whatever sphere of influence you have on your work, you are to take 100% ownership of your work and upholding the companies pledge of “Quality, Service and honoring our word.”  Don’t make excuses when you fall short or something goes wrong.  Don’t blame others.  The results you achieve begin and end with you.  When relying on another person or department to complete a task, don’t relinquish your responsibility.  It’s not acceptable to say, “well I sent a CMS,” or “I am waiting on (fill in the blank) to get back to me.”  You treat them as a subcontractor that you’ve hired to do a job on your site – and it’s your responsibility to push them to get the work done.  

Keep this saying in mind: “you are committed to your results.”  Whatever results you achieve reflect your commitment level to those results.  Ask yourself, “If I were given $1mm to complete this, would I do it?”  If the answer is yes, then its achievable and you should be committed to achieving it.  Period. 

•    “The price of greatness is responsibility.”  Winston Churchill

•    "If opportunity doesn't knock - build a door."  Milton Berle

•    "Ninety-nine percent of all failures come from people who have a habit of making excuses."  George Washington Carver

•    “A culture of ownership is not created by economic interest, it springs from emotional commitment.”  Unknown 

•    “Ownership isn’t assigned or given. Ownership is taken.”  Unknown